Refund policy

Returns Accepted within 14 days of receiving your order.

Conditions:

Item must be unused and in original condition/packaging. 

Customer pays return postage unless the item is faulty or damaged.

Refund issued once the item is received back. 

To start a return, you can contact us at thegroovylittleprintshop@gmail.com. Please note that returns will need to be sent to the following address: 16 Dillon Street, Seaham, SR7 7TN

You can always contact us for any return question at thegroovylittleprintshop@gmail.com.

If item arrives damaged please contact us within 48 hours of delivery and provide photos of damage. We will arrange a replacement or refund at no additional cost.

 

Personalised or custom-made prints cannot be returned unless faulty or damaged.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegroovylittleprintshop@gmail.com.